About this role
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents, including configuring and implementing AI agents, managing account connections and integrations, conducting full-team trainings, resolving customer issues, and monitoring customer usage. Ensure product adoption and effective hand-off to Customer Success Managers after the onboarding period, while building internal processes to improve implementation.
Skills for this role
AI agentsLLMsVoice AIAutomation platformsGainsightSalesforceSaaSCustomer onboardingImplementationIntegration fulfillmentAccount health scoringProduct adoptionCustomer trainingEscalation managementCustomer communicationProblem solvingProject managementData analysis