About this role
Responsible for initial implementation and onboarding of new customer accounts with a focus on AI agents, managing account connections and integrations, configuring AI agents, conducting full-team trainings, resolving customer issues, monitoring usage, and creating internal processes to ensure successful implementation and hand-off to CSMs.
Skills for this role
AI AgentsLLMsVoice AIAutomation PlatformsCustomer OnboardingImplementationSaaSGainsightSalesforceProduct AdoptionAccount IntegrationsTeam TrainingClient CommunicationWritten CommunicationProject ManagementProblem SolvingData AnalysisHealth ScoringProcess ImprovementSelf-starter