New opportunity

AI Enablement Partner

School of Government Services · Raleigh, United States

About this role

The AI Enablement Partner is an internal consultant to University of North Carolina System Office divisions, helping teams use artificial intelligence responsibly to improve processes, services and operational effectiveness. The role works across Finance, Human Resources, Academic Affairs, Legal, Communications, Information Technology and other units, combining business analysis, project coordination, process improvement and change management.

Responsibilities

Partner with departments to identify high-value AI use cases, lead discovery sessions, translate business needs into project plans and technology requirements, and build stakeholder relationships.
Evaluate emerging AI technologies; support the design, development, testing and deployment of AI-enabled tools and workflows; coordinate pilots and proofs of concept; and help measure outcomes and improve solutions.
Coordinate cross-functional projects, tracking milestones, risks, dependencies and deliverables. Support Agile or other appropriate project management approaches.
Analyze and document current and future-state processes, recommending automation and workflow improvements that maintain compliance and data integrity.
Create training materials, user documentation and communications; coach staff on effective AI use; and support adoption and knowledge sharing.
Work with IT and governance stakeholders on ethical, secure AI use, institutional policies, regulatory requirements, standards and best practices.

Qualifications

A bachelor’s degree in Business Administration, Information Technology, Computer Science, Public Administration or a related field and two years of progressively responsible experience in business analysis, project management, process improvement, IT, organizational consulting or related work; or an equivalent combination of education and experience. Requires knowledge of process analysis, continuous improvement, project management and change management; strong communication, facilitation, analytical and problem-solving skills; and the ability to work across departments, manage multiple initiatives and explain technical concepts to non-technical audiences.

Preferred

Experience with enterprise technology or digital transformation, AI-enabled business solutions, cross-functional projects, training or change management, and higher education or large public-sector organizations. Familiarity with Microsoft Copilot, ChatGPT Enterprise, Microsoft Power Platform or similar platforms, and Lean, Six Sigma or Business Process Management is preferred.

The full-time, benefits-eligible role pays $75,000–$85,000. The schedule is Monday–Friday, 8:00 a.m.–5:00 p.m. It is hybrid, with at least three days per week onsite at the Dillon building in downtown Raleigh’s Warehouse District; the arrangement may be reviewed annually and changed based on business need.

For full details about this role, click “Apply on company site” to view the employer’s original posting.

Skills for this role

Artificial intelligenceBusiness analysisBusiness process analysisProcess improvementProject managementChange managementStakeholder engagementFacilitationCross-functional collaborationAgileWorkflow automationAI governanceResponsible AIData privacyInformation securityMicrosoft CopilotChatGPT EnterpriseMicrosoft Power PlatformLeanSix SigmaBusiness Process ManagementTraining development

Checking your profile…

Preparation suggestions, not the employer’s actual interview questions. Always check the original posting for current requirements.

Understand the role

What matters most

Find and define valuable AI use cases
The role leads discovery with UNC System Office divisions, identifies high-value opportunities, and translates business needs into project plans and technology requirements.
Move solutions from evaluation to measurable pilots
The role evaluates emerging AI technologies, supports tool and workflow design, testing and deployment, coordinates proofs of concept, and helps departments measure outcomes and improve solutions.
Improve processes without compromising controls
Current- and future-state process analysis must lead to useful automation or workflow recommendations while maintaining compliance and data integrity.
Embed responsible AI governance
The role works with IT and governance stakeholders on secure, ethical AI use, institutional policies, regulatory requirements, and enterprise standards and documentation.
Coordinate delivery and staff adoption
Cross-functional initiatives require tracking milestones, risks and dependencies, while training, documentation, communications and coaching help staff adopt tools responsibly.

Likely challenges to think through

Balancing usefulness with safeguards
Preparation hypothesis: A promising AI use case may offer efficiency gains but raise privacy, security or data-integrity concerns. Prepare an example of how to define the value, involve appropriate governance partners, and adjust the scope before a pilot.
Aligning divisions with different needs
Preparation hypothesis: Work across Finance, HR, Legal, IT and other units may create competing priorities and dependencies. Prepare a way to show how you would facilitate decisions, document requirements and risks, and keep multiple initiatives moving.
Turning a pilot into sustained improvement
Preparation hypothesis: A technically workable pilot may not improve operations if outcomes are unclear or staff do not adopt it. Prepare an approach that pairs a baseline and success measures with user feedback, training and iteration.

Practice your answers

Technical practice

How would you run a discovery session to find a useful AI opportunity in a System Office division?

What to coverThe role calls for understanding operational challenges and identifying high-value use cases. Preparation suggestion: explain how you would map the problem, affected users, current workflow and desired outcome before proposing AI.

How would you prioritize AI use cases across departments?

What to coverThe posting emphasizes institutional priorities, efficiency, service delivery and responsible use. Preparation suggestion: compare expected value and feasibility alongside privacy, security and compliance risks, and explain when a non-AI improvement would be preferable.

How would you turn a department’s business need into a project plan and technology requirements?

What to coverTranslating business needs into actionable plans and requirements is a stated duty. Preparation suggestion: describe how you would define scope, users, success criteria, dependencies and decisions requiring stakeholder agreement.

How would you evaluate an emerging AI tool for an internal workflow?

What to coverThe role evaluates technologies and supports AI-enabled solution design; Microsoft Copilot, ChatGPT Enterprise and Microsoft Power Platform are listed as preferred familiarity, not required tools. Preparation suggestion: discuss fit to the workflow, usability, integration needs, data handling and governance before recommending a trial.

How would you design and test an AI proof of concept before wider deployment?

What to coverThe position coordinates pilots and supports testing and deployment. Preparation suggestion: outline a bounded trial with representative tasks, user feedback, checks for incorrect outputs and a decision point before expanding use.

How would you measure whether an AI-enabled workflow improved operations?

What to coverThe posting calls for measuring outcomes and continuously improving solutions. Preparation suggestion: establish a baseline and compare relevant measures such as time, service quality or error rates while checking for unintended effects.

How would you document and improve a process without compromising data integrity?

What to coverCurrent- and future-state process documentation, workflow optimization, compliance and data integrity are stated responsibilities. Preparation suggestion: show how you would locate handoffs and rework, identify automation candidates and retain necessary reviews or controls.

How would you coordinate a cross-functional AI initiative with changing dependencies?

What to coverThe role tracks milestones, risks, dependencies and deliverables, using Agile or another appropriate approach where suitable. Preparation suggestion: explain how you would make ownership and decisions visible, communicate changes and choose a coordination approach that fits the work.

How would you address privacy, security and ethical concerns in an AI proposal?

What to coverThe position works with IT and governance stakeholders to align AI use with institutional policies and regulatory requirements. Preparation suggestion: describe how you would identify sensitive data and foreseeable harms, seek the appropriate review and document usage boundaries rather than assume a tool is approved.

How would you prepare staff to use a new AI workflow effectively and responsibly?

What to coverTraining materials, user documentation, communications and coaching are explicit duties. Preparation suggestion: explain how you would tailor guidance to staff tasks, communicate limitations and feedback channels, and revise materials based on use.

Behavioural practice

Tell me about a time you brought stakeholders with different priorities to agreement.

What to coverThe role works across multiple System Office divisions and depends on collaborative relationships. Preparation suggestion: use a real situation, the actions you took to surface and reconcile priorities, and the resulting decision or outcome.

Describe a time you explained a technical concept to a non-technical audience.

What to coverThe posting explicitly requires translating technical concepts for non-technical audiences. Preparation suggestion: give the audience and situation, how you adapted your explanation, and what the audience was able to decide or do afterward.

Tell me about a time you managed several initiatives with competing deadlines.

What to coverManaging multiple initiatives and tracking cross-functional project commitments are stated expectations. Preparation suggestion: describe the competing demands, how you prioritized and communicated trade-offs, and the result.

Describe a time you supported people through a change in how they worked.

What to coverThe role includes change management, coaching and support for adoption. Preparation suggestion: recount the situation, how you listened to concerns and adjusted training or communications, and what changed in practice.

Tell me about a time you had to learn an unfamiliar technology to address a business problem.

What to coverThe posting calls for learning emerging AI technologies quickly and applying them to business challenges. Preparation suggestion: explain the problem, how you evaluated what the technology could and could not do, and the outcome of your recommendation or work.

Sharpen your knowledge

Topics to prepare

AI use-case selection
Review how to assess an AI opportunity for service improvement, operational value, feasibility and risk. Exercise: compare two hypothetical requests from System Office units and explain which merits a discovery session first. The role identifies high-value use cases across departments.
Business process analysis and continuous improvement
Review current- and future-state processes, bottlenecks, automation opportunities and data integrity. Exercise: sketch how an approval workflow might change with AI assistance while retaining a human review step. Process improvement is an essential duty; Lean, Six Sigma and Business Process Management are preferred knowledge, not required methods.
Responsible AI and governance
Review privacy, security, ethical use and compliance considerations without assuming any particular institutional policy. Exercise: list questions to take to IT and governance stakeholders before a pilot uses departmental information. The posting calls for collaboration on policies, regulatory requirements and standards.
Project and change management
Review milestones, risks, dependencies, stakeholder communication and adoption planning. Exercise: outline the phases and decision points for a small cross-functional AI pilot. The role coordinates multiple initiatives and supports Agile or other appropriate approaches.
Enterprise AI platform evaluation
As preferred-qualification preparation, compare the kinds of business workflows Microsoft Copilot, ChatGPT Enterprise and Microsoft Power Platform might support; do not assume the employer has deployed them. Exercise: write a short comparison of two options against a hypothetical unit's needs, testing needs and governance questions. The posting names platform familiarity as preferred and asks the partner to evaluate emerging technologies.

Skills to revise

Facilitate discovery and capture requirements
Practice a 20-minute mock session with a Finance or HR stakeholder: elicit the current problem, users, constraints and desired outcome, then write a brief problem statement and technology requirements. The role leads discovery and translates business needs into plans.
Document a workflow
Draw a current-state process with handoffs and data inputs, then a future-state version showing an AI-assisted step and its review point. Note where compliance or data integrity could be affected. The posting explicitly calls for both process states and improvement recommendations.
Coordinate and measure a pilot
Draft a one-page proof-of-concept plan with scope, owners, milestones, dependencies, risks, test cases and two outcome measures. This rehearses the role's pilot coordination, project tracking, testing and continuous improvement duties.
Explain AI use to non-technical staff
Create a short user guide and a two-minute explanation of a hypothetical AI-assisted workflow, including when staff should verify an output. The role develops training and documentation, coaches staff and translates technical concepts for non-technical audiences.
Communicate an adoption plan
Draft a stakeholder update announcing a hypothetical pilot, its purpose, what changes for users, how feedback will be collected and the next decision point. The posting calls for cross-department communication, change management and user adoption.

Your preparation checklist

Map your evidence to the role
Prepare a one-page matrix linking the stated education and experience requirement, cross-department collaboration, facilitation, process analysis, project coordination, and change management to specific examples you can discuss. Mark preferred experience separately.
Rehearse a relevant project walkthrough
Prepare one example showing the business problem, stakeholders, your role, decisions, deliverables, outcome, and lessons learned. If you have AI-enabled or public-sector work, explain its relevance without implying it was required.
Practice a discovery session
Draft questions you would ask a UNCSO division about its workflow, service goals, constraints, stakeholders, and potential AI use cases. Prepare a short summary that turns the answers into a proposed problem statement and requirements.
Sketch a process-improvement exercise
Using a clearly hypothetical administrative workflow, draw current- and future-state steps. Identify a possible automation opportunity and explain how you would check compliance and data integrity before recommending it.
Outline a responsible AI pilot
Create a brief pilot plan with a testable use case, success measures, testing approach, milestones, dependencies, and risks. Include questions for IT and governance stakeholders about security, privacy, policies, and ethical use.
Prepare an adoption artifact
Draft a short, plain-language staff guide or training outline for a hypothetical AI-enabled workflow. Show how you would explain appropriate use, gather feedback, and revise the guidance after a pilot.
Bring questions for the employer
Ask how UNCSO divisions prioritize AI opportunities, what governance review applies to pilots, how outcomes are measured, and what support exists for training and adoption. These are questions to clarify the role, not assumed processes.

Availability last checked: Nov 4, 2026. Status can change after a check; confirm on the employer’s website. Report an issue · Our checking policy

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