Technical practice
Suggested practice: How would you map a Shared Services process before proposing automation?
What to coverDescribe how you would identify stakeholders, document the current steps and handoffs, and locate delays or sources of risk. Explain how that map would help distinguish a process problem from an automation opportunity.
Suggested practice: How would you prioritize competing AI and automation use cases?
What to coverExplain how you would compare anticipated outcomes, complexity, business urgency and alignment with priorities. Describe what evidence you would seek before recommending which use case to pursue first.
Suggested practice: How would you contribute to a build-versus-buy decision?
What to coverDiscuss how you would compare a tool’s fit with business needs against the effort of building, integrating and maintaining a solution. Explain which questions you would take to stakeholders and engineering before making a recommendation.
Suggested practice: When would you use rule-based automation rather than an LLM solution?
What to coverCompare the approaches for a well-defined Shared Services task, considering how consistently the work can be specified and checked. Explain how you would test whether the chosen approach improves efficiency without increasing risk.
Suggested practice: How would you assess an opportunity to integrate an enterprise assistant such as Claude or ChatGPT?
What to coverDescribe how you would define the intended task, user workflow and criteria for a useful result before implementation. As a preparation suggestion, consider how you would check outputs and identify where human review remains appropriate.
Suggested practice: What would make a hands-on AI implementation robust and scalable?
What to coverExplain how you would evaluate reliability and business value beyond an initial demonstration. Discuss how you would identify failure cases, monitor results and decide whether the solution is ready for broader use.
Suggested practice: How would you discuss APIs and agentic workflows with an engineering team?
What to coverExplain the roles of integrations, data access and workflow steps in a proposed solution. As a preparation suggestion, describe how you would define boundaries and checks so engineers can assess feasibility and risks.
Suggested practice: How would you turn a business request into functional specifications?
What to coverDescribe how you would refine the request with stakeholders, document expected behavior and clarify open questions with engineering teams and data owners. Explain how you would keep the specifications tied to the business outcome during implementation.
Suggested practice: How would you handle an automation solution that fails during testing or early use?
What to coverWalk through how you would reproduce and characterize the issue, involve the appropriate business and technical partners, and decide whether to revise or pause the solution. Relate your approach to the SDLC and to communicating risks promptly.
Suggested practice: How would you determine whether a process-transformation project delivered value?
What to coverDescribe how you would establish a baseline and compare outcomes against the efficiency, scalability or risk-reduction goal. Explain how you would communicate both the result and its limitations to business and technical teams.
Behavioural practice
Suggested practice: Tell me about a time you learned an unfamiliar business domain and earned stakeholder trust.
What to coverUse a real situation, the actions you took to understand the work and build trust, and the result. Make clear how what you learned changed your approach.
Suggested practice: Tell me about a time stakeholders had competing priorities for technology work.
What to coverSet out the situation, how you compared needs and facilitated a decision, and the result. Explain how you communicated a trade-off to anyone whose request was deferred.
Suggested practice: Tell me about a time you translated business needs for an engineering or data team.
What to coverDescribe the situation, your actions to resolve ambiguity and align the teams, and the implementation result. Focus on your contribution rather than attributing the whole outcome to yourself.
Suggested practice: Tell me about a time you helped people adopt a new tool or process.
What to coverExplain the situation, what training or support you provided, and what happened after rollout. Include how you responded to feedback or signs that adoption was not working.
Suggested practice: Tell me about a time an emerging challenge put delivery at risk.
What to coverDescribe the situation, the practical steps you took and how you communicated the risk and progress. State the result, including any change to the plan.