About this role
Front-line, in-person customer support role in New York City owning triage, verifying AI-drafted replies, resolving customer issues, and creating help content. Over time you'll take ownership of the AI support agents and skill library, tune and expand them, and ship small product improvements using AI coding tools with engineering support.
Skills for this role
Customer SupportSupport TriageAI Support AgentsAI ToolsPrompt WritingSupport AutomationAI Coding ToolsKnowledge Base ManagementHelp Article WritingEscalation ManagementProduct CollaborationExcelSQLPayroll SystemsComplianceWritten CommunicationAttention to Detail