About this role
Translate business problems into process improvements and identify practical AI, automation, and enabling-technology use cases; build, configure, ship, and maintain AI agents and automations while partnering with stakeholders and data/platform teams to drive standardization and measurable results.
Skills for this role
Process mappingProcess flow diagramsStakeholder analysisRoot cause analysisChange managementWorkshop facilitationCross-functional collaborationProcess improvementAI agentsAutomationAdvanced analyticsAI implementationEstablishing baseline metricsCycle time measurementToken spend analysisData readinessData accessTestingTroubleshootingUser supportAgent maintenancePrompt tuningEvaluating model choicesCost efficiency managementDocumentationKnowledge base contributionTechnology and vendor evaluationPartnering with software teamsChatGPT EnterpriseClaude (Anthropic)