New opportunity

Senior Manager - AI

7-ELEVEN · Irving, United States

About this role

The Senior Manager - AI joins 7-ELEVEN’s Enterprise AI Team to lead scientists, researchers and engineers developing data and AI products for retail business challenges. The role owns technical direction and delivery across systems, working with product and design leads and communicating progress to stakeholders. Most senior managers spend approximately 0–10% of their time programming; the remainder focuses on architecture and planning, mentoring, team morale, budget management and stakeholder communication.

Responsibilities

  • Lead AI research, prototyping and development, and manage machine learning projects from conception through production deployment.
  • Establish practices for model development, validation, deployment and monitoring. Oversee scalable ML pipelines and infrastructure, data quality, model performance and ethical AI practices.
  • Evaluate ML technologies and emerging research; align initiatives with business objectives; manage timelines, resources and deliverables; and explain technical concepts to nontechnical stakeholders.
  • Coach team members, support their career growth and resolve technology and product-process issues.

Required qualifications

  • Bachelor’s degree in computer science, machine learning, statistics, mathematics or a related field.
  • 8+ years in machine learning or data science roles, including at least 2+ years in a technical managerial role. Also requires 2+ years managing machine learning engineers or data scientists in a management or technical capacity, with demonstrated delivery.
  • Experience building ML applications involving natural language processing, structured tabular data and/or computer vision; delivering projects with measurable business impact; and managing the full lifecycle from data collection to deployment.
  • Knowledge of production AI/ML applications, including feature engineering, model selection, deployment and MLOps, plus demonstrated delivery using LLM models and understanding of LLM engineering architecture and its ecosystem.

Preferred

Master’s degree or PhD; people management, coaching and team-culture experience; retail, e-commerce or consumer-facing technology experience; Databricks; and experience building and scaling custom chatbots and multi-agent systems.

The position is on-site in Irving, Texas, and is not eligible for sponsorship.

For full details about this role, click “Apply on company site” to view the employer’s original posting.

Skills for this role

Machine LearningData ScienceNatural Language ProcessingComputer VisionStructured Tabular DataLarge Language ModelsLLM EngineeringMLOpsFeature EngineeringModel SelectionModel DeploymentModel MonitoringData QualityEthical AIML PipelinesDatabricksChatbotsMulti-Agent SystemsTechnical LeadershipTeam ManagementMentoringStakeholder CommunicationProject Management

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Get interview-ready for this role

A focused preparation guide, built around this job’s responsibilities and requirements.

✦ AI-generated guide
Preparation suggestions, not the employer’s actual interview questions. Always check the original posting for current requirements.
01

Understand the role

What matters most

  • Deliver retail AI with measurable impact

    Lead research, prototyping and development for retail business challenges, and take ML projects from conception to production. The posting calls for demonstrated delivery with measurable business impact.

  • Set production ML standards

    Establish practices for model validation, deployment and monitoring; oversee scalable pipelines and infrastructure; and maintain standards for data quality, model performance and ethical AI.

  • Own technical direction, including LLM engineering

    Guide technical choices across systems and evaluate emerging approaches. The role requires demonstrated LLM delivery and understanding of LLM engineering architecture and its ecosystem.

  • Grow and direct the team

    Lead scientists, researchers and engineers, coach reports, resolve technical and product-process issues, and support team morale. The posting says senior managers typically spend only 0–10% of their time programming.

  • Coordinate delivery with business and product partners

    Work alongside product and design leads, align initiatives with business objectives, manage timelines, resources and budget, and communicate progress and technical concepts to stakeholders.

Likely challenges to think through

  • Choosing when to prototype versus productionize

    Preparation hypothesis: Emerging AI approaches may promise value before their data, validation and operating needs are clear. Prepare an example of how to compare approaches, define business-impact measures and decide when a prototype is ready for deployment.

  • Maintaining technical judgment without doing most of the coding

    Preparation hypothesis: With limited programming time, the difficulty is setting sound architecture and quality standards while leaving implementation ownership with the team. Prepare an example of technical review, coaching and delegation through a consequential decision.

  • Balancing delivery commitments with cross-system dependencies

    Preparation hypothesis: Work spanning systems and business partners may force trade-offs among scope, resources and timelines. Prepare an example of how to surface dependencies, explain options to nontechnical stakeholders and adjust a delivery plan.

  • Scaling models without weakening safeguards

    Preparation hypothesis: Faster deployment may compete with data-quality checks, performance monitoring and ethical AI standards. Prepare an example of how to set release criteria and respond when post-deployment evidence calls for a change.

03

Practice your answers

Technical practice

How would you define a retail AI problem and measure whether the solution delivers value?

What to coverThe role leads AI solutions for retail business challenges and calls for measurable business impact. Suggested preparation: Explain how you would agree on an objective with stakeholders, choose a baseline and success measures, and decide whether an ML solution is warranted.

How would you choose an approach for a language, tabular-data, or computer-vision problem?

What to coverThe posting calls for ML foundations and experience with applications across these data types. Suggested preparation: Compare suitable approaches using data availability, validation needs, interpretability, and the business objective rather than assuming one model fits all.

How would you guide an ML project from concept to production?

What to coverThe role owns the full ML lifecycle and oversees pipelines and infrastructure for scalable deployment. Suggested preparation: Walk through decision points from data collection and prototyping to deployment, including who would own handoffs and how you would manage delivery risks.

How would you address data-quality and feature-engineering problems?

What to coverThe posting explicitly names data quality and feature engineering as production concerns. Suggested preparation: Describe checks you would establish, how you would investigate a suspect feature, and the trade-off between improving the data and changing the model.

How would you establish model-validation practices?

What to coverThe role establishes practices for model development and validation and ensures high model performance. Suggested preparation: Discuss appropriate baselines, representative evaluation data, and how you would detect results that do not hold up beyond a prototype.

How would you troubleshoot declining performance after deployment?

What to coverThe role establishes monitoring practices and oversees production ML applications. Suggested preparation: Explain how you would distinguish data, pipeline, and model issues, then decide whether to correct an upstream problem, retrain, or take another deployment action.

How would you design an LLM application architecture?

What to coverThe posting requires delivered LLM work and understanding of context, tools, skills, harnesses, and the broader LLM engineering ecosystem. Suggested preparation: Explain how those components support an application and how you would evaluate quality, reliability, and operational trade-offs.

When would a chatbot or multi-agent design be justified?

What to coverBuilding and scaling custom chatbots and multi-agent systems is listed as preferred experience. Suggested preparation: Compare a simpler design with a multi-agent approach, including how you would test whether added complexity improves the outcome.

How would you incorporate ethical AI into model delivery?

What to coverThe role is responsible for high standards in ethical AI practices. Suggested preparation: Describe how you would identify potential harms, include relevant checks in validation and monitoring, and handle a conflict between performance and responsible use.

How would you evaluate an emerging ML technology for adoption?

What to coverThe role evaluates technologies, frameworks, approaches, and emerging research against business objectives. Suggested preparation: Describe criteria for a limited prototype, evidence needed to recommend adoption, and the costs of replacing an existing approach.

Behavioural practice

Tell me about a time you coached an ML team member through a development challenge.

What to coverThe role emphasizes mentoring, career growth, and team culture. Suggested preparation: Use a real situation, your coaching actions, and the result for the person and team, while distinguishing your contribution from theirs.

Describe a time you resolved a technical or product-process issue across a team.

What to coverSenior managers in the posting identify and resolve technology and product-process issues. Suggested preparation: Give the situation, how you diagnosed the issue and worked through disagreement, and the result for delivery.

Tell me about a time you aligned technical direction with product and design partners.

What to coverThe role guides developers and communicates progress alongside a Product Manager and Design Lead. Suggested preparation: Describe the situation, the trade-offs you discussed and actions you took together, and the outcome.

Describe a time you explained a complex AI decision to nontechnical stakeholders.

What to coverThe role requires clear communication with business stakeholders and alignment with strategic objectives. Suggested preparation: Give the audience and situation, explain how you framed the decision and its limitations, and state what resulted.

Tell me about a time you delivered a large technical initiative under resource constraints.

What to coverThe role spans multiple systems and includes planning, timelines, resources, deliverables, and budget management. Suggested preparation: Describe the situation, how you prioritized work and managed trade-offs, and the delivery result without overstating your personal contribution.

02

Sharpen your knowledge

Topics to prepare

  • End-to-end ML delivery and business impact

    Review the decisions from data collection through production deployment, and how to define measurable business impact. Exercise: outline stage gates and success measures for a hypothetical retail ML initiative. The posting requires full-lifecycle delivery with measurable impact; the scenario is a preparation exercise, not a stated 7-ELEVEN project.

  • Production ML governance

    Revise model validation, deployment, monitoring, data quality, performance and ethical AI as connected operating practices. Exercise: list what evidence you would require before launch and what signals would prompt investigation afterward. The role establishes these practices and oversees scalable ML pipelines.

  • Model and feature choices across data types

    Review how feature engineering, model selection and validation differ for structured tabular data, natural language and computer vision. Exercise: compare two plausible approaches for one of those data types, including trade-offs and failure modes. The qualifications call for experience across these application types using 'and/or,' not expertise in every type.

  • LLM engineering architecture

    Revise LLM context, tools, skills and harness concepts, including how to evaluate reliability and operational trade-offs. Exercise: draw a component diagram and identify validation points for a hypothetical LLM application. LLM architecture knowledge and demonstrated delivery are explicit requirements; custom chatbots and multi-agent systems are preferred, not required.

  • Senior-manager technical leadership

    Review how to set technical direction, coordinate work across systems, coach reports and balance delivery, morale and budget. Exercise: map the decisions, delegation and escalation points for a cross-system initiative. The posting says most senior managers spend roughly 0–10% of their time programming, with most time devoted to planning and leadership.

Skills to revise

  • Architecture review

    Practice presenting a one-page design for a hypothetical retail AI solution: data flow, model choice, deployment path, monitoring and key trade-offs. This prepares for the stated responsibility to guide technical direction and oversee scalable deployment; it is not a specified company project.

  • Delivery planning

    Build a brief plan for taking a hypothetical ML prototype to production, with milestones, owners, dependencies, resource constraints and a measurable outcome. This mirrors the role's responsibility for timelines, resources, deliverables and business alignment.

  • Stakeholder explanation

    Practice a two-minute, nontechnical update that explains an ML decision, its expected business effect, uncertainty and next decision. The posting explicitly requires communication with business stakeholders and product and design leads.

  • Coaching conversation

    Role-play feedback to an ML engineer or data scientist facing a technical or product-process blocker; propose questions, support and a follow-up. Coaching, career growth and issue resolution are stated parts of this managerial role.

04

Your preparation checklist

  • Map the stated qualifications to evidence

    Prepare a one-page list of examples or records for the stated degree, 8+ years in ML or data science, 2+ years in a technical managerial role, and 2+ years managing ML engineers or data scientists with delivery.

  • Build a production ML project walkthrough

    Choose a project you can discuss from data collection through feature engineering, model selection, validation, deployment and monitoring. Note your decisions, team responsibilities and measurable business impact; the posting emphasizes full-lifecycle delivery.

  • Prepare an LLM delivery case

    The role calls for demonstrated LLM delivery and knowledge of context, tools, skills and harnesses. Prepare an architecture sketch explaining the components you used, evaluation choices, production trade-offs and your own contribution.

  • Practice a retail AI design exercise

    As interview preparation, choose a hypothetical retail challenge and sketch a scalable ML pipeline. Explain data quality checks, model-performance monitoring, ethical AI considerations and how you would decide whether a prototype should reach production; do not present the scenario as a 7-ELEVEN project.

  • Document leadership and coaching decisions

    Prepare two concise examples showing how you set technical direction, coached team members or resolved a technology or product-process issue. Include the outcome and how you balanced architecture and planning with limited hands-on programming, as described for this senior-manager role.

  • Rehearse a stakeholder update

    Draft a brief, nontechnical update for a hypothetical AI initiative covering its business objective, progress, risks, timeline, resource or budget trade-offs and next decision. The posting emphasizes coordination with product and design leads and communication with stakeholders.

  • Prepare targeted questions and confirm logistics

    Write questions about the Enterprise AI Team’s priorities, how product and design leads share decisions, and how model quality is assessed after deployment. Note that the posting specifies on-site work in Irving, Texas, and no sponsorship, so any relevant logistics questions can be raised directly.

AI-generated from the job information · Prepared Sep 30, 2026 (UTC)Useful preparation, not a guarantee of eligibility or an offer.

Availability last checked: Nov 4, 2026. Status can change after a check; confirm on the employer’s website. Report an issue · Our checking policy

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