About this role
Lead end-to-end delivery of AI-powered contact center and customer experience technology solutions (including planning, implementation, testing, deployment, and handoff), partnering with engineering and product teams to provide program governance, vendor and stakeholder management, financial oversight, and client-facing leadership across distributed teams.
Skills for this role
Program ManagementProject ManagementChange ManagementCCaaSContact Center SolutionsGenesysAmazon ConnectFive9Google Customer Engagement Suite (CES)ChatbotsAutomated RoutingSentiment AnalysisAI-enabled Customer ExperienceAI AdoptionAgileHybrid DeliveryTelephonyTelephony CarriersVendor ManagementStakeholder ManagementExecutive CommunicationWorkshop FacilitationRisk ManagementIssue ManagementRelease ManagementDeploymentTestingTrainingKnowledge TransferResource Planning''Budget Management''Financial Acumen