About this role
The Principal AI Engineer is the technical leader driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and GTM products, designing, building, and operationalizing AI solutions on Azure and Google Cloud. Responsibilities include leading AI strategy and architecture, developing enterprise AI patterns and governance, and delivering customer-facing conversational and agent-based AI solutions.
Skills for this role
AzureGoogle CloudDatabricksBigQueryPythonAPI designMicroservice architectureLarge Language Models (LLMs)Agentic AI architecturesRetrieval-Augmented Generation (RAG)AI observabilityAI governanceConversational AIVoice agentsChat agentsKnowledge retrievalMulti-agent orchestrationAI SecOpsHuman-in-the-loop workflowsVoice botsVirtual agentsAgent AssistIntelligent routingVertex AI Agent BuilderGoogle Customer Engagement Suite (CES)Microsoft Copilot StudioGenesys Cloud AISoftware engineeringCloud engineeringData engineering''AI engineering'