Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations

This role in DBS’s Group Ops Capability Centre supports the development and regional rollout of generative AI conversational services for banking operations. It focuses on enhancing Digibot 2.0 in markets including Singapore and Taiwan, building Guided Conversations (GCs), and supporting adoption of GenAI Joybot and Digibot.

Responsibilities

• Lead the design, development and deployment of GenAI chatbot and voicebot solutions, GCs and foundational items, including CSAT alignment.
• Work with development teams on GenAI and GC feature enhancements. Support related business and programme work, including CASA offload and technical-debt items.
• Gather data to monitor and evaluate the performance of GenAI applications and GCs; maintain documentation and user guides.
• Collaborate with business stakeholders and marketing teams on activation plans and creative assets to increase engagement and commercialisation.

Requirements

• Proven successful end-to-end delivery of artificial intelligence projects and change management.
• Foundational understanding of AI and machine learning, with familiarity with large language models and their applications.
• Strong analytical, problem-solving, communication and presentation skills, and the ability to work effectively in a team.

The posting lists Singapore - East and DBS Asia Hub as locations, and describes the position as full-time. It mentions a competitive salary and benefits package but gives no amount.