New opportunity

Product Manager - Enterprise Collaboration and AI

Shopee · Singapore

About this role

As a Product Manager for SeaTalk in Singapore, own collaboration and enterprise-management product areas from discovery through delivery and iteration. Work with engineering, design and AI engineering teams to build core features and explore practical AI enhancements for the business communication platform.

Responsibilities

  • Research users, define problems and requirements, collaborate on design, coordinate delivery and measure post-launch impact.
  • Understand the needs of HR, IT, management, developers, compliance teams and employees; translate them into product specifications and workflows.
  • Explore AI agents, copilots, smarter search and summarisation to improve productivity and user experience, and bring suitable pilots into SeaTalk.
  • Enhance the SeaTalk Open Platform so internal and external developers can integrate services and, where relevant, use AI capabilities from Sea’s ecosystem.
  • Deliver scalable solutions for employee management, office automation and governance. Align users, designers, technical teams and security and compliance stakeholders on goals and timelines.

Requirements

  • Strong structured thinking, including the ability to turn ambiguous problems into hypotheses and user stories and prioritise roadmaps; curiosity about AI and willingness to experiment with its product applications.
  • Ability to manage multiple projects amid change and communicate effectively with business, product, engineering, design and data stakeholders.

Advantages include a bachelor’s degree in Information Systems, Computer Science, Engineering or a related field, or equivalent professional experience; experience in product management, product ownership or business process improvement; and experience with messaging platforms, B2B or SaaS software, AI or open platform products. No minimum years of experience are specified.

For full details about this role, click “Apply on company site” to view the employer’s original posting.

Skills for this role

Product ManagementUser ResearchProduct DiscoveryRoadmappingStakeholder ManagementBusiness Process ModellingAI AgentsAI CopilotsSearchSummarisationEnterprise CollaborationOffice AutomationOpen PlatformsB2B SoftwareSaaSCommunication

Your skill match

Checking your profile…

YOUR NEXT STEP

Get interview-ready for this role

A focused preparation guide, built around this job’s responsibilities and requirements.

✦ AI-generated guide
Preparation suggestions, not the employer’s actual interview questions. Always check the original posting for current requirements.
01

Understand the role

What matters most

  • Own the product lifecycle

    SeaTalk PMs conduct user research, define problems and requirements, collaborate on design, coordinate delivery, and track post-launch impact to guide iteration.

  • Translate enterprise needs into workflows

    The role calls for understanding HR, IT, management, developer, compliance, and employee needs and turning them into clear specifications and workflows.

  • Find practical AI applications

    Explore agents, copilots, smarter search, and summarisation for productivity and user experience, bringing relevant pilots into SeaTalk where appropriate.

  • Improve the SeaTalk Open Platform

    Develop the platform so internal and external developers can integrate services and, where relevant, use AI capabilities from Sea’s ecosystem.

  • Deliver scalable enterprise solutions

    Address employee management, office automation, and governance while aligning users, design, technical, and security/compliance stakeholders on goals and timelines.

Likely challenges to think through

  • Reconciling stakeholder needs

    Preparation hypothesis: A workflow useful to employees or HR may raise different IT or compliance concerns. Prepare an example of mapping stakeholder needs, making trade-offs explicit, and converting the result into prioritised user stories.

  • Selecting AI pilots responsibly

    Preparation hypothesis: An AI feature may promise productivity gains without proving that it fits a real workflow. Prepare a pilot approach that defines the user problem, tests usefulness, considers data-security concerns, and measures impact before wider adoption.

  • Balancing integrations with maintainability

    Preparation hypothesis: Supporting varied developer integrations may compete with the need for scalable, governable enterprise workflows. Prepare to explain how you would scope an initial platform improvement, coordinate technical and security input, and evaluate its uptake.

03

Practice your answers

Technical practice

How would you research a SeaTalk collaboration problem before defining a feature?

What to coverSuggested preparation: Explain how you would speak with relevant users, observe their workflows and distinguish a recurring problem from a requested solution. Describe how you would turn findings into a testable hypothesis.

How would you turn differing enterprise needs into a product specification?

What to coverSuggested preparation: Use the stakeholder groups named in the posting—HR, IT, management, developers, compliance and employees—to explain how you would map a workflow and identify conflicting needs. Show how you would write user stories and clarify decisions that need stakeholder input.

How would you prioritise an ambiguous SeaTalk roadmap?

What to coverSuggested preparation: Describe how you would compare user impact, business goals, delivery effort and unresolved risks rather than treating every request as equally urgent. Explain what evidence would change your priorities.

How would you take a collaboration feature from requirements through delivery?

What to coverSuggested preparation: Walk through collaboration with design and engineering, including how you would resolve unclear requirements and agree on a workable scope. Explain how you would keep goals and timelines understandable across teams without assuming a specific delivery process.

How would you measure whether a SeaTalk feature worked after launch?

What to coverSuggested preparation: Choose measures tied to the problem the feature was intended to solve, such as workflow completion or adoption, and identify possible unintended effects. Explain how user feedback and observed results would inform the next iteration.

How would you choose a practical AI enhancement for SeaTalk?

What to coverSuggested preparation: Compare a role-relevant use case, such as search or summarisation, with the existing workflow and the productivity problem it might address. Discuss when an AI approach adds enough value to justify its complexity and when a simpler feature may be preferable.

How would you evaluate an AI pilot before expanding it?

What to coverSuggested preparation: Define the user problem, a limited pilot scope and criteria for usefulness and reliability. Explain how you would involve AI engineering and security or compliance stakeholders, particularly where enterprise information is involved.

What would you consider when improving the SeaTalk Open Platform?

What to coverSuggested preparation: Explain how you would learn what internal and external developers need to integrate services, then translate that into a usable platform workflow. Discuss trade-offs between ease of integration, maintainability and appropriate access to platform or AI capabilities.

How would you design for scalable enterprise management workflows?

What to coverSuggested preparation: Pick one area named in the posting—employee management, office automation or governance—and describe how you would map varied users and exceptions before specifying a solution. Explain how you would balance a reusable approach with differences in stakeholder needs.

A new feature launches but users do not adopt it. How would you investigate?

What to coverSuggested preparation: Describe how you would check whether the problem, workflow, discoverability or delivered experience differed from expectations. Combine usage evidence with user research before deciding whether to improve, reposition or stop the feature.

Behavioural practice

Tell me about a time you made progress on an ambiguous problem.

What to coverSuggested preparation: Use a real situation, explain how you formed hypotheses or clarified requirements, and state the result. Make clear what you learned when the initial direction was uncertain.

Describe a time stakeholders disagreed about a product or workflow decision.

What to coverSuggested preparation: Give the situation and each group's concern, then explain how you made trade-offs visible and reached a decision. Close with the outcome and how you communicated it to those affected.

Tell me about a time priorities changed while you were managing multiple pieces of work.

What to coverSuggested preparation: Describe what changed, how you reassessed priorities and timelines, and what you communicated. State the result without implying that every request could be delivered at once.

Describe a time you worked with people from different disciplines to deliver a solution.

What to coverSuggested preparation: Identify the situation and your actions in aligning, for example, business, design and technical perspectives. Explain the result and how you handled a difference in understanding or constraints.

Tell me about a time feedback caused you to revise your approach.

What to coverSuggested preparation: Use a real example involving user, delivery or post-launch feedback; explain what you changed and why. Describe the result and what the experience taught you about iteration.

02

Sharpen your knowledge

Topics to prepare

  • End-to-end product ownership

    Posting: SeaTalk PMs own discovery, delivery, iteration and post-launch impact. Revise by mapping a hypothetical collaboration feature through each stage, noting the decision and evidence needed before moving on.

  • Structured problem framing and roadmaps

    Posting: The role requires turning ambiguous problems into hypotheses and user stories, then prioritising roadmaps. Revise by taking an unclear office-automation request and writing two testable hypotheses and a rationale for what to address first.

  • Enterprise stakeholder needs

    Posting: The role spans HR, IT, management, developers, compliance and employees. Revise by comparing how three of these groups might define success for an employee-management workflow; treat the example needs as assumptions to validate.

  • Practical AI product use cases

    Posting: SeaTalk may pilot agents, copilots, smarter search and summarisation where appropriate. Revise by comparing two of these approaches for a business-communication task, including expected benefit, limitations and evidence needed to justify a pilot.

  • Open platform, governance and scale

    Posting: The PM helps develop the SeaTalk Open Platform for service integrations and delivers scalable enterprise-management solutions while engaging security and compliance stakeholders. Revise by outlining the product questions an integration proposal raises about developer needs, governance and scale; do not assume a particular technical design.

Skills to revise

  • Turn research into specifications

    Posting: The PM conducts user research and translates stakeholder needs into specifications and workflows. Practice drafting interview questions for HR and employees, then turn hypothetical findings into a problem statement and two user stories; label the findings as assumptions.

  • Model an office workflow

    Posting: Employee management and office automation are product areas. Practice drawing a simple current-state and proposed-state workflow for a hypothetical employee request, showing actors, handoffs and unresolved questions.

  • Prioritise competing requests

    Posting: Roadmap prioritisation and management of multiple projects are required. Practice ranking three hypothetical SeaTalk requests, explaining user impact, uncertainty and delivery dependencies without presenting your ranking as a company plan.

  • Scope an AI pilot

    Posting: Relevant AI pilots may be brought into SeaTalk. Practice writing a one-page proposal for a hypothetical summarisation pilot: target user, task, success signal, failure modes and a decision rule for whether to iterate.

  • Align stakeholders and measure impact

    Posting: The PM coordinates delivery, aligns design, technical and security/compliance stakeholders, and tracks post-launch impact. Practice drafting a brief decision note that records a hypothetical feature’s goal, open trade-offs, owners to consult and how its impact would be checked after launch.

04

Your preparation checklist

  • Map SeaTalk stakeholder needs

    The posting names HR, IT, management, developers, compliance and employees. Prepare a one-page map of their possible needs and research questions; label unverified needs as hypotheses.

  • Prepare a product lifecycle walkthrough

    Choose a relevant past project, if available, and outline the problem, research, requirements, design collaboration, delivery and post-launch measurement. Be clear about your own contribution and any results you can substantiate.

  • Practice an enterprise workflow design

    As a hypothetical exercise, sketch an employee-management or office-automation workflow with user stories, governance considerations and a way to measure impact. The posting does not specify a particular workflow.

  • Show how you prioritise ambiguity

    Draft a short roadmap exercise that turns competing enterprise needs into hypotheses, trade-offs and a first release. Explain how you would revisit priorities as evidence changes.

  • Scope a practical AI pilot

    Propose one hypothetical SeaTalk use case involving an agent, copilot, search or summarisation. State the user problem, pilot boundaries, success measures and questions for security and compliance stakeholders.

  • Think through an Open Platform integration

    Sketch a hypothetical developer integration: the service it would connect, its user-facing workflow and questions to resolve with engineering. Distinguish this exercise from any claimed knowledge of SeaTalk’s actual interfaces.

  • Prepare alignment examples and employer questions

    Bring a concise example of coordinating business, design, engineering and other stakeholders across changing priorities. Ask how SeaTalk chooses AI pilots, works with security and compliance, and measures impact after launch.

AI-generated from the job information · Prepared Sep 30, 2026 (UTC)Useful preparation, not a guarantee of eligibility or an offer.

Availability last checked: 4 Nov 2026. Status can change after a check; confirm on the employer’s website. Report an issue · Our checking policy

KEEP EXPLORING

Similar AI jobs

Related skills and specializations in Singapore. Matched to this role, not your profile.

Explore more jobs
Finding similar opportunities…