About this role
Responsible for resolving complex technical issues for customers using Devin and Windsurf by investigating, reproducing, and diagnosing problems across codebases, infrastructure, CI/CD, APIs, containers, and cloud platforms. Escalates issues to engineering with reproduction steps, logs, environment details, and root-cause hypotheses while building playbooks, tooling, and documentation to improve support processes.
Skills for this role
LinuxDockerGitCI/CD pipelinesAWSGCPAzureNetworking fundamentalsDebuggingRoot-cause analysisLog analysisDistributed tracingPythonTypeScriptJavaGoContainersAPIsVersion controlIDEsDeveloper toolingCloud infrastructureBug reproductionDistributed systemsWritten communicationCustomer communicationAutomationScriptingRelease testingLLMs