About this role
BN seeks an AI Solutions Engineer to build and operate voice agents for enterprise clients in BFSI, media, pharma, and real estate. The role spans client discovery, solution design, hands-on implementation, deployment, and improvement of agents used in live customer calls.
Responsibilities
- Work directly with clients to understand objectives and turn open-ended requests into a concrete, buildable approach.
- Scope conversations, build the components that drive voice agents, and take client use cases live.
- Address surrounding needs, including data presentation and workflow design, when the solution requires more than the agent itself.
- Monitor how deployed agents perform on real calls and continue improving them.
Requirements
- 0 to 2 years of experience; the employer is open on background and values things candidates have built, including agents, tools, side projects, or work projects.
- Hands-on familiarity with LLMs and prompting, and an understanding of APIs, webhooks, and data flows.
- Strong written and verbal communication, initiative, and comfort working through ambiguous problems and client conversations.
Preferred
Ability to read or write multiple languages; exposure to voice AI, conversational AI, or customer-facing deployments; or experience in consulting, product management, or other client-facing roles.
This is a full-time permanent, hybrid position in Bengaluru or Gurugram, with office visits 2–3 times a week. Working hours are 10:00 AM to 7:00 PM IST.