About this role
The Senior Consultant will support the design and delivery of AI-enabled service transformation initiatives, including chatbots and workflow automation. The role involves analyzing service processes, designing AI-led solutions, and collaborating with stakeholders to implement technology-enabled improvements in customer service operations.
Skills for this role
AI-led service transformationChatbotsVirtual assistantsWorkflow automationCRM/service cloud solutionsITSM toolsProcess optimizationGenerative AIAI/ML conceptsStakeholder management