About this role
The Industry and Process Global Network Song practice at Accenture is seeking a forward-thinking Consultant to drive GenAI-powered service reinvention through Agentic AI solutions. This role focuses on solving customer-facing challenges across sales, service, and marketing to accelerate business change and enhance performance. Responsibilities include gathering business requirements, designing solutions for service implementation programs, and defining GenAI-led reinvention roadmaps. You will act as a functional consultant, BA, or PO, helping clients leverage LLMs and agentic capabilities to drive business value. You will collaborate with solution architects, Data & AI teams, and platform SMEs to implement scalable solutions and establish business cases linking innovation to KPIs like productivity and CSAT. Required qualifications include an MBA from a Tier 1 institute, 6-9 years of experience with at least 3 years in Customer Service operations and contact center channels, and deep knowledge of Conversational AI and agent enablement. Candidates must have hands-on experience with Agentic solutioning, conceptual architecture design, and various LLM frameworks such as Claude, OpenAI, Anthropic, Llama, and Vertex. Strong analytical skills, project management methodology familiarity, and excellent communication skills are essential. Preferred qualifications include techno-functional experience with AWS, Google, Salesforce CRM, Microsoft Copilot, Cognigy, or Cresta, and basic proficiency in SQL and Python. The role offers opportunities to work on transformative projects with G2000 clients and engage in personalized training to develop strategy and consulting acumen.