About this role
The FCC Leader role focuses on transformation through data, predictive AI, generative AI and AI agents for banking and financial services clients. The ideal candidate brings first- and second-line FCC business expertise and practical AI delivery experience, supported by strong data capabilities, compliance operations experience and third-line assurance knowledge.
Responsibilities
- Domain Leadership and Practice Growth: Proven expertise in FCC strategy, AI-first solutions, GTM and senior client engagement, shaping pursuits and growing banking and financial services accounts.
- Client Transformation and Solution Productization: Demonstrated experience modernizing FCC through predictive models, GenAI and governed agents, productizing reusable solutions and data assets.
- Thought Leadership: Established capability to develop FCC and AI perspectives, present at industry forums and demonstrate practical solutions to financial services clients.
- Talent Development: Proven ability to build and mentor FCC consultants, data specialists, AI engineers and data scientists across business design, data mapping, model evaluation and agent delivery.
- Lead FCC discovery and solution workshops and communicate recommendations and business cases to senior stakeholders.
- Manage scope, plans, estimates, dependencies, risks and quality across multidisciplinary FCC, data and AI teams.
Required qualifications
- 15+ years in banking or financial services FCC, advisory or transformation; 5+ years leading workstreams or teams, with deep expertise in at least two FCC domains.
- Proven delivery of at least 2-3 FCC AI use cases through a controlled pilot or production.
- Strong data analysis and source-to-target mapping skills, with working SQL knowledge.
- Practical knowledge of FCC operations, independent assurance, AI/model risk governance, NIST AI RMF and ISO/IEC 42001.
- Bachelor’s degree in finance, business, law, computer science, data science or a related field, or equivalent professional experience.
- Strong consulting, stakeholder management, executive communication and team leadership skills.
Preferred qualifications
- Production FCC AI delivery, Python analysis or prototyping, and cloud data/AI experience, including model monitoring, registries or governance platforms.
- Familiarity with NICE Actimize, Oracle FCCM, SAS, Quantexa or comparable platforms and their integration with customer, payments, data and case management systems.
- Consulting, proposal development and reusable solution experience across banking and financial services sectors or jurisdictions.
- CAMS, CGSS, CFE, CISA or AI governance certification; relevant advanced degree.
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