Technical practice
Suggested practice question: How would you identify AI opportunities in an inefficient workflow?
What to coverThe role involves finding friction and reducing administrative effort across teams. Suggested preparation: explain how you would map the current workflow, identify repetitive steps and validate the problem with the people doing the work before proposing a solution.
Suggested practice question: How would you prioritise a pipeline of AI and automation opportunities?
What to coverThe posting calls for a clear prioritisation process and a pipeline of initiatives in the first six months. Suggested preparation: discuss how you would weigh potential value, effort, readiness and risk, including when a simpler workflow change may be preferable to AI.
Suggested practice question: How would you help a team use Microsoft 365 Copilot to reduce manual work?
What to coverHelping teams use AI and Microsoft 365 Copilot to improve productivity is an explicit duty. Suggested preparation: describe how you would select a suitable task, support effective use, check the usefulness of outputs and compare the result with the previous way of working.
Suggested practice question: How would you turn a business problem into requirements for a delivery team?
What to coverThe role translates business needs into clear requirements for Digital & Technology teams and delivery partners. Suggested preparation: cover the workflow, users, desired outcome, constraints and how stakeholders would confirm that a delivered solution solves the problem.
Suggested practice question: When would you consider AI, automation or a non-technical workflow improvement?
What to coverThe posting focuses on practical solutions that simplify work, rather than deploying technology for its own sake. Suggested preparation: compare these options against the nature of the task, expected value and implementation effort; Copilot Studio and Power Platform are highly regarded experience, not stated requirements.
Suggested practice question: How would you approach responsible AI safeguards for a proposed use case?
What to coverThe role supports governance alongside Digital & Technology, Legal, Risk and People & Culture. Suggested preparation: explain how you would surface potential risks, involve the appropriate teams and make agreed safeguards understandable to users without claiming a specific company policy.
Suggested practice question: How would you design role-based AI learning for different teams?
What to coverCoaching, workshops, playbooks and role-based learning are stated responsibilities. Suggested preparation: describe how you would assess each group's tasks and confidence, tailor practice to relevant work and check whether people can apply what they learned.
Suggested practice question: How would you sustain engagement after an initial AI workshop?
What to coverThe posting calls for ambassador networks, learning communities and adoption programs that encourage ongoing engagement. Suggested preparation: explain how these activities could reinforce useful habits, gather feedback and adapt support as needs change.
Suggested practice question: How would you measure whether AI adoption is delivering value?
What to coverThe role must make adoption, engagement and outcomes visible, including reduced administrative effort. Suggested preparation: distinguish usage and confidence measures from business outcomes, establish a baseline where possible and discuss how you would avoid treating activity alone as proof of value.
Behavioural practice
Suggested practice question: Tell me about a time you influenced stakeholders to focus on a practical business improvement.
What to coverStakeholder engagement and influencing are central to the role. Suggested preparation: use a real situation, explain how you understood differing priorities and what you did, then give the result without overstating your contribution.
Suggested practice question: Describe a time you facilitated a group with differing views on a problem or proposed solution.
What to coverThe posting calls for strong facilitation and for turning complex ideas into actionable outcomes. Suggested preparation: set out the situation, your facilitation actions and the resulting decision or next step.
Suggested practice question: Tell me about a capability or change initiative you helped sustain beyond its launch.
What to coverThe role aims to build confidence and lasting behavioural change through learning and adoption programs. Suggested preparation: describe the initial situation, what you did to support continued use and the result you observed.
Suggested practice question: Describe a time you worked across business and specialist teams to address a delivery risk.
What to coverThis role works with Digital & Technology, Legal, Risk and People & Culture on responsible adoption. Suggested preparation: give a real situation, explain how you involved relevant expertise and resolved or escalated the issue, and state the outcome.
Suggested practice question: Tell me about a business improvement whose impact you had to demonstrate.
What to coverThe posting emphasises commercial acumen and measurable outcomes. Suggested preparation: explain the original problem, your actions, how you assessed the result and any limits on what the evidence showed.