About this role
Own end-to-end delivery of customers’ AI roadmaps by translating product capabilities into business strategies, driving adoption, and aligning internal and external teams. Measure success via adoption metrics, automated resolution usage, retention and revenue while advising customers on Responsible AI, data governance, and compliance.
Skills for this role
AI roadmap deliveryGenerative AIIntegrationsAuthenticationProduct expertiseProject ManagementProgram ManagementAdoption analyticsPredictive health scoresData-driven insightsResponsible AIData governanceComplianceStakeholder engagementCross-functional collaborationExecutive communicationCustomer SuccessProfessional ServicesTechnical Account ManagementSolutions EngineeringGo-to-market (GTM) strategyForecasting churn