About this role
Senior executive responsible for building and leading Toptal’s AI Services practice to design, deliver, and scale AI-powered ITSM solutions (ServiceNow and external AI integrations), own P&L, engage C-suite clients, and develop repeatable service offerings and delivery frameworks. This is a remote US-based role requiring authorization to work in the US.
Skills for this role
AIManaged ServicesIT Service ManagementPractice LeadershipServiceNowServiceNow ITSM ProServiceNow ITOMServiceNow Virtual AgentNow AssistPredictive IntelligenceNatural Language Understanding (NLU)Generative AILLMsPrompt EngineeringAzure OpenAIAWS BedrockAnthropicOpenAIAIOpsMoogsoftBigPandaDynatraceITIL v4ITIL Managing ProfessionalSolution ArchitectureP&L ManagementExecutive Stakeholder EngagementTalent DevelopmentGo-to-market StrategyPartnership Management