About this role
Own HTS Assist end-to-end as Principal Product Manager for the customer-facing conversational agent across chat and voice, driving conversation and interface design, partner engagement, prototyping, and quality evaluation. The role requires hands-on work in Figma, prototyping (including using AI coding tools), and deep knowledge of voice-specific concerns such as ASR/TTS quality, latency, turn-taking, and escalation policies.
Skills for this role
Conversational AIVoice-based conversational AIASRTTSLatency optimizationTurn-taking designBarge-in handlingConversation designChatbotsFigmaPrototypingAI coding toolsFront-end developmentEnterprise partner managementLLM-based productsPrompt designBehavior designAI quality practicesEvaluation metricsResolution rate optimizationContainmentEscalation managementLocalizationCSATData-driven product management