About this role
Owner of HTS Assist's customer-facing conversational agent across chat and voice, responsible for conversation and voice design, partner engagement, roadmap, prototyping, and defining quality and evaluation metrics.
Skills for this role
Conversational AIVoice-based conversational productsConversation designAutomatic Speech Recognition (ASR)Text-to-Speech (TTS)Latency budget managementTurn-taking designBarge-in handlingLocalizationReal-time voice systemsFigmaPrototyping (including AI coding tools)Front-end developmentEnterprise partner managementProduct roadmap ownershipEvaluation & quality metricsResolution rate optimizationContainmentEscalation policy designWorking familiarity with LLM-based productsPrompt designAI quality practicesCustomer Satisfaction (CSAT) metrics