About this role
Design, build, and deploy enterprise-grade AI agents for contact center and digital CX environments; build conversation flows, knowledge retrieval, API integrations, and test/validate agent behavior, while partnering with CX, product, and client stakeholders.
Skills for this role
ReactTypeScriptAPIsAuthenticationPermissionsData accessGitBranchingPull requestsCI/CDTerminal usageDeveloper toolingLLMsPrompt engineeringCode-first workflowsConversational AIAutonomous AI agentsAgent testingSimulation testingScenario testingConversation evaluationKnowledge retrievalBackend integrationsContact center conceptsIntentsEscalation pathsAgent assistDeflectionCustomer satisfaction metricsAI-Native platforms