About this role
Lead the business administration, optimization, and ongoing performance management of Salesforce Agentforce and Data 360, monitor AI solution effectiveness, analyze performance metrics and user feedback, and develop governance and operational processes to improve customer self-service, support outcomes, and platform performance.
Skills for this role
Salesforce AgentforceData 360Conversational AIAgentic AI systemsRetrieval-Augmented Generation (RAG)Intelligent automationAI solution monitoringPerformance optimizationAnalyticsKnowledge managementContent governanceCustomer support operationsSelf-service strategyData-driven decision-makingStakeholder engagementGovernance practicesPlatform configuration