About this role
Lead the business administration, optimization, monitoring, and governance of AI-enabled customer support solutions, including Salesforce Agentforce and Data 360, to improve customer self-service experiences, support operations, and platform performance through data-driven decision-making.
Skills for this role
Salesforce AgentforceData 360Conversational AIAgentic AI systemsRetrieval-Augmented Generation (RAG)Intelligent AutomationAnalyticsMonitoringPerformance OptimizationKnowledge ManagementContent GovernanceCustomer Support OperationsSelf-service strategiesStakeholder CommunicationSalesforceEnterprise CRMData-driven decision-makingGovernance practicesPlatform configuration