Senior AI Solution Consultant

The Senior AI Solution Consultant identifies and shapes practical AI solutions for Basware and its customers, aiming to improve business outcomes, delivery efficiency and user experience. Working with Customer Success, Professional Services, Product, Sales and other stakeholders, the consultant translates business needs into scalable use cases and supports solution discovery, implementation and adoption. The role is hybrid and based in Chicago, Illinois, or Charlotte, North Carolina.

Responsibilities

• Assess customer and business opportunities where AI could improve efficiency, quality, scalability or user experience; turn requirements into use cases, solution concepts and delivery recommendations.
• Collaborate across functions to embed AI-enabled solutions into customer journeys and service delivery models. Develop reusable approaches, playbooks, materials and best practices for use across teams, regions and customer engagements.
• Lead stakeholder discussions, workshops and enablement activities to build capabilities and align adoption priorities. Support validation and testing, gather feedback, measure impact and refine solutions against customer and business outcomes.
• Consider governance, data quality, security and change management when designing and implementing responsible AI solutions. Success is measured through valuable, prioritized use cases, stakeholder alignment, scalable delivery materials and measurable improvements in outcomes, efficiency and adoption.

Requirements

• A bachelor’s or master’s degree in Artificial Intelligence, Computer Science, Data Science, Information Systems, Business Technology or a related field, plus relevant experience in solution consulting, business transformation, enterprise technology or a similar role. No minimum number of years is stated.
• Understanding of AI applications, including generative AI, automation, predictive insights and workflow improvement; experience with enterprise platforms, business applications, analytics tools or related technology ecosystems.
• Strong stakeholder management, workshop facilitation and communication skills, with the ability to collaborate across functions and regions in a global, matrixed organization.

Advantages include SaaS experience; experience in Customer Success, Professional Services, Solution Consulting or enterprise software delivery; and experience supporting enterprise customers and adoption of new ways of working.