About this role
Lead the AI & Automation value stream within Design & Tools, owning strategy, roadmap, and execution while collaborating with business operations and leading data scientists to build predictive and prescriptive machine learning models to improve agent efficiency and customer self-service.
Skills for this role
Generative AIConversational AINatural Language Processing (NLP)Cloud ComputingAWSGoogle CloudMicrosoft AzureServiceNowSalesforceProduct ManagementProgram ManagementTeam LeadershipData SciencePredictive ModelingPrescriptive ModelingMachine LearningChatbotsVirtual AgentsSentiment AnalysisTopic ModelingStakeholder ManagementRoadmap PlanningFeature PrioritizationRequirements GatheringCommunicationTime Management