About this role
The Principal AI Engineer will design and deliver foundational retail AI agentic workflows and production-grade AI agent architectures, driving conversational AI and LLM integrations across United's customer channels. The role provides technical leadership, establishes engineering standards, and collaborates with product, data science, and engineering teams to implement scalable, cloud-native AI solutions on AWS.
Skills for this role
AI agent architecturesAI agentic workflowsLarge Language Models (LLMs)LLM integration patternsPrompt engineeringConversational AIGenerative AIPythonAPI designMicroservices architectureAWSCloud-native architectureCI/CDTestingObservabilityReal-time data processingEvent-driven architecturesLangChainLangGraphContact center platformsVoice automationOmnichannel customer experienceAI model evaluationA/B testingPerformance optimizationData governanceSecurity protocolsLucidCross-functional collaborationStakeholder management