About this role
Lead the technical and product direction for a core area of Klaviyo's Customer Agent conversational AI system, building a 0-to-1 agentic product end-to-end. Work hands-on on production concerns including orchestration, evaluation, guardrails, memory & context, and failure handling for non-deterministic systems while partnering with product, design, and data science.
Skills for this role
OrchestrationEvaluationGuardrailsMemory & contextFailure handling for non-deterministic systemsWriting and shipping codeCode reviewArchitecture designDesign review mentorshipMentoringCross-functional collaborationProduction agentic systemsSecuring AI systems against misuse and abuseIncident managementMulti-tenant agent platformsAI observabilityHuman-in-the-loop workflowsLLM-powered productsEvaluating emerging AI technologiesProduct direction