About this role
Lead technical and product direction for Klaviyo’s Customer Agent, building a 0-to-1 agentic conversational AI product end-to-end and shipping changes against live customer traffic; the role is hands-on and involves solving orchestration, evaluation, guardrails, memory & context, and reliability challenges in production.
Skills for this role
Agent orchestrationProduction system evaluationGuardrails designMemory and context managementFailure handling for non-deterministic systemsProduction agent platform developmentMulti-tenant system designAI observabilityHuman-in-the-loop workflowsSecuring AI systems against misuseDebugging production issuesSoftware architecture designCode reviewMentoring through design reviewsCross-functional collaborationLarge Language Models (LLMs)