About this role
Build and scale AI-powered workflows, automations, prompts, templates, and tools across the Customer Success lifecycle to reduce manual work and improve CSM productivity and consistency. Partner with CS, RevOps, Data, Support, Product and other teams to connect data and operationalize lifecycle, health, risk, renewal, and EBR/QBR workflows using systems like Salesforce, Gainsight, Snowflake, Claude, and ChatGPT.
Skills for this role
Customer Success OperationsRevenue OperationsSupport OperationsTechnical Account ManagementSolutions ConsultingCustomer SuccessTechnical SupportAI toolsAI agentsPrompt engineeringWorkflow designAutomationLow-code/no-codeScriptingAPIsSalesforceGainsightClariGongZendeskSnowflakeSlackZoomGoogle WorkspaceClaudeClaude CodeChatGPTGeminiCursorReplit''Zapier''Make''Workato''n8n''Tray.io''SQL''Data warehouses''BIツツツ