About this role
Strategic, execution-focused role applying AI within Ulta Beauty’s Customer Care to prioritize and implement AI-enabled workflows across digital support channels, own AI performance in production, and define success metrics. The position partners with product, engineering, operations, knowledge management teams and BPO partners to design QA and performance frameworks, monitor AI quality, and drive continuous improvement.
Skills for this role
Contact Center OperationsCustomer SupportArtificial Intelligence (AI)AutomationConversational AIChatbotsVirtual AssistantsAgent AssistCRM PlatformsQuality Assurance (QA)Support ToolingPerformance FrameworksKPIsQuality ProgramsData AnalysisKnowledge ManagementBPO/Vendor ManagementAudit MethodologiesCalibration ProcessesAI Interaction AnalysisAI Quality MonitoringStakeholder CommunicationCross-functional CollaborationDialogflowLivePersonAdaGladlySierra