About this role
Own end-to-end delivery of customers’ AI roadmaps, driving adoption and operational excellence for Zendesk AI solutions while aligning Product, Services, Sales, and Partners to deliver measurable business outcomes. Serve as a strategic advisor to customers and internal teams, leading solution design, stakeholder alignment, and responsible AI guidance to maximize automated resolution usage and retention.
Skills for this role
AI roadmap deliveryAI strategyCustomer SuccessProject & Program ManagementProduct knowledgeGenerative AIIntegrationsAuthenticationAdoption analyticsHealth analyticsChurn forecastingPredictive health scoringStakeholder engagementExecutive communicationCross-functional collaborationResponsible AIData governanceComplianceSolution designTechnical escalationEnterprise SaaS