New opportunity

Forward Deployed Engineer

Zendesk · Singapore

About this role

Embedded with strategic customers to design, build, and deliver production-grade AI and LLM-powered solutions, including integrations, RAG systems, and operational handoff. Lead end-to-end technical delivery from discovery and PoC to production rollout while troubleshooting data, infrastructure, and model behavior and translating customer learnings into product feedback.

Skills for this role

LLMsPrompt engineeringRetrieval-augmented generation (RAG)Vector storesVector DBsModel evaluationModel guardrailsPythonJavaScriptTypeScriptReactNodeJavaRubyGoREST APIsGraphQLAWSGCPAzureDockerKubernetesLangChainLlamaIndexHaystackZendesk APIsData ingestionETLData pipelinesObservability