About this role
Analyse user pain points and conduct competitor benchmarking to improve the platform's end-to-end post-purchase experience, drive operational excellence by optimising cost, risk, and workforce efficiency, and perform in-depth data analysis and market research. Design and deploy scalable AI-powered automation solutions and partner with Product, Tech, and Data teams to define evaluation metrics, guardrails, and rollout plans for AI-driven decision-making.
Skills for this role
AI automationAI-driven productsAI transformationDesigning AI-powered automation solutionsAuto-judging systemsEvaluation metrics definitionModel guardrailsRollout planning for AI systemsOperational risk managementData analysisMarket researchCompetitor benchmarkingOperational KPI analysisCost optimizationWorkforce efficiency optimizationRoot cause analysisTechnical requirements specificationCross-functional collaborationProblem solving