Senior Operating Model & AI Analyst

The Senior Operating Model & AI Analyst works in Synpulse’s Group Operations transformation core team in Pune on a hybrid basis. The role analyses operating models, services, processes and AI opportunities to improve internal service delivery, reporting and transformation execution. This is a 12-month contract with potential extension or conversion to a permanent position, subject to business requirements and individual performance. Synpulse is filling two positions under this role, each with a distinct focus.

Focus areas:

• AI, Automation & Digital Enablement: Support AI target operating model analysis, intake and assessment of use cases, agentic solution requirements, automation and integration opportunities. Partner with Group IT and engineering to shape solutions, and support adoption tracking, benefit articulation and responsible use.
• Operating Model & Service Excellence: Develop service catalogues, analyse processes, KPI frameworks and unit economics, and identify service automation and simplification opportunities. Work with Group Functions on target operating models and standardised service delivery.

Responsibilities

• Analyse current processes, services, accountabilities, handovers and pain points; help design future-state services, roles, responsibilities and implementation plans. Produce process maps, requirements and decision materials.
• Assess AI-enabled improvements and agentic ideas, including user needs, business benefits, data prerequisites and delivery dependencies; support rollout and adoption.
• Analyse operational, workforce, service and portfolio data; support dashboards and management reporting, and document data-quality checks, assumptions and limitations.
• Support discovery workshops, action tracking, change adoption, stakeholder communications and training materials; contribute reusable transformation standards and artefacts.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Systems, Data Analytics, Operations, Technology, Engineering or a related field, and 4–7 years of relevant experience in business analysis, operating model design, process improvement, AI or automation initiatives, operations, consulting or transformation delivery.
• Strong analytical, documentation, stakeholder engagement and English communication skills; understanding of process design, service management, workflow automation, data analysis and operating model principles. Strong Microsoft 365 proficiency is required.
• Experience with AI, automation, Power BI, Power Automate, Copilot Studio or similar tools is an advantage. Curiosity about AI-enabled operating models and emerging agentic concepts is expected.