GCP Trainer IRC300799

GlobalLogic is seeking a GCP Trainer to join their team in Nagpur. This role focuses on providing technical support and training, requiring a candidate with 5-10 years of experience and a background in training corporate employees. The position requires working from the office in a 24x7 shift environment.

Responsibilities

• Engage with customers via email, chat, or phone to diagnose and resolve technical issues.
• Address customer-specific architectural design requirements and provide targeted solutions.
• Ensure speedy resolution times to meet Service Level Objectives (SLOs).
• Maintain high customer satisfaction scores and document internal queries and preventative actions.
• File detailed issue reports to engineers and assist in building comprehensive documentation.

Requirements

• Bachelor’s degree in Computer Science or a related discipline.
• 3+ years of relevant experience as a GCP Trainer.
• 0-1 years of troubleshooting experience.
• Basic knowledge of AIML, Chatbots, LLMs, and Generative AI.
• Strong customer support capabilities and excellent communication skills.
• Ability to empathize with customers and handle issues with care.

Preferred Qualifications

• Prior experience with GCP and cloud or hybrid cloud environments.

Benefits

• Competitive salary, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance, and National Pension Scheme (NPS).
• Opportunities for professional development, including technical and soft skill training.
• Flexible work-life balance initiatives, paid time off, and various fun perks including sports events and cultural activities.