About this role
As a Technical Support Engineer at Together AI, you will serve as the first line of defense for customers building training, fine-tuning, and inference solutions. You will act as a product expert within the Customer Experience organization, collaborating with Engineering, Research, and Product teams to resolve complex technical challenges. Responsibilities include triaging inbound support tickets, identifying patterns in issues, drafting status updates for incidents, and assisting customers with API, model workflow, and deployment configurations. You will also manage enterprise SSO provisioning, troubleshoot billing and subscription inquiries, and resolve account-related access issues. Requirements include at least 2 years of experience in a customer-facing technical role, proficiency with API-level troubleshooting (curl, HTTP, JSON), and familiarity with SaaS billing, SAML/OIDC identity management, and infrastructure services like Kubernetes or SLURM. You must possess excellent communication skills to explain technical concepts to non-technical stakeholders and have prior experience with support platforms like Zendesk or Intercom. The role requires a strong sense of ownership and the ability to operate in a fast-paced, dynamic environment. Together AI offers competitive compensation, startup equity, and health benefits, with flexibility in work arrangements.