About this role
Salesforce seeks a Field Service AI Technical Architect for its AI for Field Service team in Gurgaon or Hyderabad, India. The architect works with customers and implementers to design and deliver scalable AI, automation and optimization solutions for complex field service use cases. The role combines customer-facing discovery with technical leadership and analysis of mobile workforce management and service delivery.
Responsibilities
- Lead discovery and business workshops, develop technical requirements with customers, and define key performance indicators with operational managers.
- Design and conduct simulation experiments, select optimization techniques, and use mathematical and AI-based analysis to assess scheduling results against business goals.
- Analyze customer data with AI and dedicated tools to identify operational bottlenecks, then present findings and recommendations in workshops.
- Lead technical programs implementing complex field service use cases. Develop tools and methodologies that advance the practice, and collaborate with the Product team on product capabilities and co-innovation.
Required qualifications
A bachelor's degree in a relevant discipline, such as Industrial Engineering, Statistics, Computer Science, Mathematics or Economics, and extensive experience in the field service domain.
Added advantages: Certifications in Salesforce Field Service, Salesforce Admin, Service Cloud, Platform Dev 1 or AI; experience customizing Salesforce solutions with Apex and Flows or using generative AI tools; familiarity with service industries, scheduling or logistics; and experience with data analysis tools. The posting also lists 3 or more years in customer-facing leadership roles at global organizations and 3 or more years in analytical, problem-solving roles focused on extracting meaning from data as added advantages. Strong communication, listening, presentation, multitasking and adaptability are valued. Travel is estimated at 20–30%.