About this role
The Retail Service Reinvention Manager will lead end-to-end transformation for leading retailers, shaping AI-native service operating models and hybrid human-agentic workforces to drive customer value and operational efficiency.
Skills for this role
Retail Service ReinventionCustomer Service StrategyAI-native operating modelsAgentic AIConsultingBusiness DevelopmentCRMCCaaSConversational AIChange Management