About this role
Role Purpose: The Automation Lead L1 is responsible for leading automation initiatives across strategic business units (BUs) to enhance client engagement and drive digital transformation. Responsibilities: Lead automation roadmaps and strategies; identify and shortlist accounts for automation maturity; align customers with Wipro's automation capabilities and ROI potential; ensure contractual commitments and project requirements are met; implement necessary software and infrastructure; develop and review Account Automation Plans; manage project progress, resolve complex operational escalations, and maintain quality control; identify capability gaps within the team; maintain strong customer relationships and manage feedback loops. Deliverables: Focus on client engagement metrics (CSAT, customer references, MTR) and successful BOT implementation across platform and non-platform accounts. Requirements: 5-8 years of experience. Mandatory skills include AI, ML, Ops, and Infrastructure. The role requires a strong understanding of automation technologies and the ability to manage complex project lifecycles.