S&C Global Network - AI - Song - CCAI- Analyst

This full-time Accenture role applies data science, generative AI and machine learning to customer experience and contact center operations. The posting header identifies the position as “S&C Global Network - AI - Song - CCAI- Analyst,” while the job-description title reads “S&C GN - Data Science Manager.” It lists 2–5 years of experience and names Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai and Hyderabad as locations.

Responsibilities

• Develop and fine-tune generative AI models to improve customer interactions, automate responses and strengthen self-service capabilities.
• Build and deploy machine learning models for intent classification, sentiment analysis and predictive analytics. Analyze customer conversations and large-scale interaction data to identify patterns and inform business strategies.
• Perform customer segmentation and behavioral analysis to personalize recommendations and targeted engagement. Improve conversational AI workflows, including intent recognition, response generation and real-time decision-making.
• Collaborate with engineering, product and marketing teams to integrate AI solutions into existing platforms. Support efforts to reduce call transfers, improve satisfaction and increase contact center efficiency.
• Engage stakeholders and clients, translate AI and ML findings into business strategies, and present to senior leadership. Lead client presentations, proposal development and business growth initiatives while identifying opportunities for innovation and expansion.

Skills and qualifications:

• Must-have skills: machine learning, deep learning, generative AI, NLP, Python, R, AI and SQL.
• Preferred: experience with graph neural networks for relational data modeling; expertise in LLM optimization, including fine-tuning, prompt engineering and efficient deployment; and a record of scientific publications or intellectual property in AI and data science.
• Strong interpersonal, communication and negotiation skills support the client-facing responsibilities.