About this role
Accenture seeks a consultant for its Global Network Data & AI team and Health Analytics practice. The role applies data science to healthcare and contact-center customer interactions, improving self-service, customer satisfaction and operational decision-making through analytics and AI.
Responsibilities
- Develop and fine-tune generative AI models for automated responses; build and deploy machine learning models for intent classification, sentiment analysis and predictive analytics.
- Apply NLP techniques, including named entity recognition, summarization and embeddings, using Hugging Face, LangChain and OpenAI APIs. Optimize conversational AI workflows for real-time decisions and develop AI/ML pipelines using text, audio, chat and email data.
- Analyze customer interactions to identify actionable insights; develop statistical models and analytics solutions for health-domain problems. Support recommendation and customer-engagement use cases.
- Work with managers to understand client requirements and deliver analytics-driven solutions. Present quantitative findings, recommendations and improvement opportunities to senior management; share metrics and knowledge of analytical techniques.
- Collaborate with engineering, product and marketing teams to integrate AI solutions, using Azure, AWS or GCP for scalable development and deployment.
Qualifications and location:
The listing states 5–10 years of experience; the job description separately specifies 4–8 years in healthcare analytics. It lists either a master’s degree in computer science, statistics, applied mathematics or a related field with 3+ years of experience, or a bachelor’s degree in one of those fields with 4+ years of experience. This is a full-time position with listed locations in Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai and Hyderabad.