About this role
The Data Science Analyst will join the Global Network Data & AI team to optimize contact center operations using machine learning, NLP, and generative AI. The role focuses on analyzing customer conversations, building conversational AI models, and developing predictive analytics to enhance customer experience and operational efficiency.
Skills for this role
PythonSparkSQLMachine LearningNatural Language Processing (NLP)Generative AIDeep LearningTableauPower BIStatistical ModelingForecasting