About this role
The Head of CRM Analytics will lead strategic initiatives to scale digital platforms, data governance, and AI-enabled solutions within Siemens Energy. This role is responsible for translating data capabilities into measurable business value, improving operational performance, and enhancing customer experience. The position focuses on three core pillars: strategic leadership, delivery of advanced analytics and AI solutions, and the establishment of robust governance frameworks. Responsibilities include defining the CRM analytics roadmap, leading a global team of analytics engineers and BI developers, and identifying and scaling AI use cases for sales, projects, service, and marketing. The role requires establishing governance for metric standardization and data quality while ensuring alignment with corporate AI and data governance policies. Candidates must hold a Bachelor’s or Master’s degree in Computer Science, Data & Analytics, Information Systems, or a related field. Required experience includes at least 8 years in CRM analytics, business intelligence, and data product leadership, with at least 5 years of people leadership experience managing international, multi-disciplinary teams. Technical proficiency in Power BI, Tableau, SQL, and modern data modeling is essential, alongside a deep understanding of enterprise AI use case delivery. The role is based in India (Gurugram/Pune) and offers hybrid working arrangements of up to 2 days per week, along with medical benefits and professional development opportunities.