About this role
The Support Engineer will lead the development of customer interaction channels and integrate Generative AI and agentic systems into contact center workflows. The role involves troubleshooting technical issues, designing self-service software products, and providing technical guidance to improve operational excellence.
Skills for this role
Generative AIAgentic systemsConversational AIAutomationCloud telephonyCRM integrationsScriptingTroubleshootingDebuggingServerless architectures