About this role
The Technical Architect for Salesforce Field Service will design and manage the delivery of complex Salesforce solutions, focusing on consultancy, technical development, and delivery for customers and partners. The role involves driving Enterprise AI Architecture by integrating predictive and generative AI solutions within Salesforce environments. Responsibilities include leading technical design sessions, documenting solutions, and utilizing advanced LLMs like Claude to review architectural assumptions and simulate system edge cases. The architect will champion an AI-first delivery methodology, using tools like Cursor and agentic evaluation frameworks to accelerate project implementation. Key duties involve collaborating with stakeholders, providing project oversight, defining coding standards, managing technical delivery, and supporting pre-sales activities. Requirements include 9-14 years of CRM experience with at least 6 years on the Salesforce platform, expert-level knowledge of End-to-End Field Service Implementation, and a strong background in systems architecture and large-scale web-based systems. Candidates must have experience with platform security, data integration, and release management. Travel to client sites is required, estimated at 50-75%.