About this role
Operate, support, govern, transition, and continuously improve IT-managed AI, automation, and digital services within Shell’s IDSO Service Operations & Management organization, focusing on service reliability, operational excellence, and support across the AI service lifecycle. Support and develop Generative AI, Agentic AI, intelligent agents, automations, and enterprise AI platforms while driving operational readiness, observability, DevOps/CI-CD practices, and continuous improvement.
Skills for this role
Generative AIAgentic AICopilot StudioAzure AI FoundryDatabricks Mosaic AIMicrosoft Power PlatformAzure CloudDatabricksAzure Data FactoryMicrosoft FabricSQLPower BIPower AppsPower AutomateDataverseAzure FunctionsLogic AppsDevOpsCI/CDAutomationObservabilityMonitoringIncident ManagementTroubleshootingRoot Cause AnalysisService RestorationProblem ManagementPlatform GovernanceSecurityCompliance''Prompt Engineering''Retrieval-Augmented Generation (RAG)