About this role
Produce high-quality annotated and labeled data to train and evaluate machine learning models, including intent and dialogue labeling, multi-turn free-text annotation, and authoring simulated conversations. Responsibilities also include testing and QA of customer service models, transcription comparison, customer experience analysis, flagging compliance issues, and meeting throughput and performance targets.
Skills for this role
Data annotationData labelingIntent labelingDialogue labelingMulti-turn annotationSimulated conversation authoringQuality assuranceModel testingTranscription evaluationCustomer experience analysisSentiment assessmentCompliance reviewConversational AI evaluationSpeech data handlingText language data handlingLinguistic annotationNatural language processingMachine learningData miningInformation retrievalStatisticsAttention to detailAnalytical skillsCommunicationEnglish (fluent)Throughput trackingLocalization and translationTranslation quality assurance