About this role
Annotation specialists produce and validate labeled language and conversation data to improve customer experience and ML model performance; responsibilities include intent and dialogue labeling, multi-turn annotation, authoring simulated conversations, testing models, QA, transcription evaluation, and customer contact analysis.
Skills for this role
Data annotationData labelingNatural language data labelingLinguistic annotationIntent labelingDialogue labelingMulti-turn dialogue annotationSimulated conversation authoringTranscription evaluationSpeech and text language dataSentiment analysisQuality assuranceModel testingPolicy compliance reviewPersonally identifiable information (PII) detectionCustomer experience analysisAnalytical skillsAttention to detailCommunicationCustomer servicePrioritizationTime managementMachine learningData miningInformation retrievalStatisticsNatural Language Processing (NLP)Computer architectureConversational AI evaluationTranslation quality assurance and localization assessment