About this role
Infosys is seeking a Google CCAI Developer in Bangalore for its Engineering Services service line. The posting specifies 7–9 years of work experience and a Bachelor of Engineering, Bachelor of Technology, or Bachelor of Computer Applications.
Responsibilities
- Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation for contact-center use cases, including customer service, sales, technical support, billing, payments, and account management.
- Configure intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.
Required technical skills include Google CCAI, Dialogflow CX, conversational AI, virtual agent development, and contact center automation.
Preferred experience: Candidates with migration experience are strongly preferred, including Genesys, NICE CXone, or Amazon Connect migrations to Google CCAI; legacy IVR modernization; Dialogflow ES-to-CX migration; traditional chatbot-to-generative-AI transformation; knowledge-base migration and conversational redesign; or contact-center cloud migration. The posting also lists IVR/contact-center technologies and Google Dialogflow as preferred skills.